Employee Success Story
Customer Support Coordinator
What position did you start in at i2r?
I started at i2r in 2016 as an Apprentice Sales Administrator.
How did you work your way up into the position you are in currently?
It has taken a lot of hard work and motivation to get to where I am now and I believe that hard work always pays off. I have also studied a Level 2 Business Administration course and a Level 3 Customer Service course, which have played a big part in getting me to my current position.
What challenges have you faced to get to where you are now and how have you overcome them?
When I first started, the department was quite small but growing rapidly which meant the department was under pressure for a period of time until new recruits joined the team. Therefore, in order to overcome these challenges, I had to manage my time better and learn to prioritise my work load accordingly.
Do you feel that i2r offers sufficient training and support in order for employees to be successful?
There weren’t many training programmes on offer when I first started, but now the company pushes for all employees to complete any training possible in order for them to progress within the company.
What are your favourite things about working at i2r?
My favourite things about working at i2r are the customers I deal with, my colleagues, the benefits the company offers, bonus scheme, the support network of the company and overall, I love my job!
Would you recommend friends/family to work at i2r and why?
Yes I would, because it is a great place to work, there is lots of room for progression, opportunity for training and development and there is lots of help and support for families.